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Christian InTech Articles - Mobile Cell Phones
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Buying a Business? Think Due Diligence
Congratulations. You have just decided to purchase a business,
merge with another company or invest in a someone else's
company. Exciting, isn't it?
You have probably been busy learning the business, talking to
the seller about the...
Check Yourself for Outstanding Customer Service
Recently, a business associate, Mike, mentioned that he was doing a show at a local university and stopped by the faculty dining hall to get lunch. He said that, while waiting on line, the service was poor. The line moved slowly, the...
Dreambiznews
Please note: We jealously guard your email address and private information. We do not share, rent, sell, trade or in any other way provide your information to outside parties for any reason. We appreciate the trust you put in us. ...
Maximize Cost Savings with Increased Efficiencies
"The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency."
-...
- The Power of a LifeMasters AQ Coach - Don't waste time or money on training until you have read this valuable research.
Don’t even think of sending your management or staff on another training, coaching or team-build until you have read this information.
Cynicism is at an all time high. Business pressure and stresses are ever-increasing. Budgets are tight....
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Beating The Competition
Unless your product or service is one-of-a-kind, you've got competition. To beat them, you have to make sure you're the key company, the one your customers turn to above all others. How do you do that if you're new and small?
Try these strategies:
Use your size. You're new, small and aggressive. Be more flexible than your competitors. Be willing to break self-imposed rules. ("We need 24 hours to fill large orders.") Promise personal attention-since you are the company, this shouldn't be difficult. For Chuck and I this is easy. We are the company so everyone that deals with us gets our "personal attention".
Service. Serve the customer above everything else. In the overwhelming majority of cases, service, not price, makes the difference in getting an order and keeping a client for the long
term. This means getting back to your customers. We always answer emails with 24 hours and many times before that. In addition, we always call customers back as quickly as possible.
To often today, customer service is an afterthought. Make sure you don't fall into this trap, otherwise you won't be in business very long.
Stay in touch. In an age when even the smallest business can have cell phones, pagers, voice mail, fax machines and e-mail,there's no excuse for not being on call for your customers. That
doesn't mean you can't have a life. It just means you can respond to inquiries with little delay. Again, this just means to get back to people in a reasonable time frame based on their needs, not yours.
Sacrifice. Take the occasional hit on profit, lose a little sleep, do a little more without always sending an invoice. If you help a customer once or twice without looking for a check in
return, you'll be remembered. When it comes time for that customer to place the next order, you'll undoubtedly top the list. This is something we emphasize to our PFYS students during
their calls to sellers. Help them, give them some advise and it will come back to you. This is part of doing business to give something back. You can't always be looking at the dollar signs!
So give these strategies a try and rise above your competition!
Copyright 2004 DeFiore Enterprises
About the Author
Interested in having your own successful, home based creative
real estate investing business? Chuck and Sue have been helping
folks start successful home based businesses for over 19 years,
and we can help you too! To see how, visit
http://www.homebusinesssolutions.com for the latest FREE tips
and tricks, educational products and coaching in creative real
estate investing and home based businesses.
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