|
|
Christian InTech Articles - Mobile Cell Phones
|
Balancing PLay and wORK: Leveraging Time, Part 2
In this article we suggest some ways to "work smarter", or achieve more by multi-tasking - multiplying our productive time so we have more time to PLAY! For example, we may choose to drive the car, listen to music or an audio book, or talk on our...
Credit Information – Part A
The Cost Of Credit
Truth in Lending helps you compare costs by requiring creditors to give you certain basic information about the cost of buying on credit or taking out a loan. These disclosures can help you shop around for the best deal.
...
Getting Referrals
Referrals A substantial part of your business can come from referrals. The key is to provide extraordinary customer service and educate your clients and influencers to this fact. You must actively cultivate referrals; otherwise you’re just...
How to Start and Run a Landscape & Garden Maintenance Business
You have permission to publish this article electronically or in print, free of charge, as long as the bylines are included. A courtesy copy of your publication would be appreciated. How to Start and Run a Landscape & Garden Maintenance Business...
Increase In-House Collections
When you provide a consumer service or product, you have the legal and moral right to be paid within contractual terms. Consumer accounts not paid within your payment terms can restrict your cash flow, business growth and in some situations, the...
|
|
| |
|
|
|
|
|
|
10 Tips for Proper Behavior When Cleaning Around Tenants
Just because you're in the cleaning business doesn't mean you
never come into contact with the people who work in the
buildings you care for. Learning how to work around and
communicate with building tenants and their employees goes a
long ways towards building trust in your company and the
employees who work for you.
*Learn and remember names: Even if they haven't learned yours in
five years.
*Grow thick skin: Sure, people will complain about a paper clip
not vacuumed after you've worked hard cleaning up an unnecessary
mess they caused. But just smile and nod and say, "Thanks, how
can I help?"
*Don't use private telephones: Call from a public phone if
available on your break. There's something about a cleaner using
a desk phone that really bugs people. Also, don't use a
receptionist switchboard phone. If you must use a phone to
contact your supervisor, use your cell phone or the designated
phone for emergency use in that building.
*If you must smoke, do so discreetly: Smoking is only allowed on
a break. Continually sneaking out for a quick "smoke" does not
look good, nor does it promote the professionalism of your
company.
*No eating while working: Eating is only allowed while on a
break, and only allowed in lunchrooms - never office areas.
*If you must use your
personal radio: Keep the volume low, and
put the headset around your neck. Doing any job while wearing a
headset can be dangerous - you can't hear someone coming up
behind you, you can't hear motor sound changes on the vacuum,
alarms, etc.
*Never moan and groan publicly about anything, even if someone
tracks in mud on your just-vacuumed carpet. We all have our
moments&just don't do it in front of anyone, ever. People don't
want to hear it - they have their own problems.
*Don't use crude or profane language: A four letter expletive
every other breath, will offend even fellow swearers.
*Noise! Make little. Cleaning noise really irritates people.
They hate clanging, banging, squeaking wheels, etc. They may not
say anything, but inside they're seething. Whistling and
singing, believe it or not, are included here too.
*Be Polite: Say "Hello" and smile as you walk past someone in
the hallway. If someone is working at their desk say, "Excuse
me, may I empty your trash?"
About the author:
Steve Hanson is co-founding member of The Janitorial Store (TM),
an online community for owners and managers of cleaning
companies who want to build a more profitable and successful
cleaning business. Sign up for Trash Talk: Tip of the Week at
http://www.TheJanitorialStore.com and receive a Free Gift!
|
|
|
|
|
|
