Christian InTech - Communication

Informative Articles

Be Brief! Centuries ago great speakers often spoke two hours and more. But today when sound bytes on television news are the norm and serious problems are solved in an hour on a television drama, audiences are most interested in speakers that get their... PR: A Potent Force for Success What’s REALLY potent for a business, non-profit or association manager is public relations’ ability to alter individual perception leading to changed behaviors. And then, to persuade those key outside folks to the manager’s way of thinking, and... Six Sigma Tools for Process Control Part 4 of a Four-Part Series Part One : Process Improvement Part Two : Core Processes Part Three : Process Mapping Aim for perfection. That’s a pretty lofty concept. It’s definitely not easy – especially when speaking of core business... Strategies for Planning and Conducting Effective Meetings Did you know that business executives spend about half their time sitting in meetings? In fact, 40 to 50 percent of their working hours are consumed by meetings, according to a study by the Annenberg School of Communications at UCLA and the ... The Executive Resume - Moving Beyond Accomplishments There is a major difference between conventional resumes and executive resumes. Accomplishments are usually the center point of a conventional resume (i.e., indicating how much money was saved, how sales increased, what processes were proposed,...         6 Communication Strategies Distinguish yourself as an effective leader by applying these six communication strategies. In fact, these strategies are so powerful, they even work at home. 1) Avoid "Not." Negative talk encourages arguments, counter attacks, and attempts to solve your problems. It also creates a negative impression. For example, when you say, "I can't," you appear helpless and ineffective. Instead, talk about what you can do and what you want. 2) Deal with impossible requests by 1) acknowledging the request, 2) empathizing with the other person's feelings, 3) saying, "I wish I could fix it." and 4) suggesting a reasonable alternative." For example, imagine that you work at a resort and it is raining. A guest walks up to you carrying a golf bag, slams it against your desk, and shouts, "This place stinks! I spent thousands of dollars coming here and it's raining." You respond by saying, "You're right it's raining. And I know how upsetting it must feel to travel this far and be stuck inside. I wish I could make it stop. In the meantime, you may want to visit our indoor putting center. Our golf pro is offering instructions this afternoon." 3) Deal with difficult requests by 1) affirming your willingness to help and 2) asking the other person to help you plan a solution. For example, if your boss asks you to start another project, you could say, "I understand you want me to start a new project. And right now I'm working on another project. To help me set my priorities, I wonder which one you want me to finish first." 4) When possible, offer choices that show the consequences of different options. This allows the other person to choose both the process and its impact. For example, you can say, "That's a great idea. And there are different ways I can meet your request. We can use our existing supplies, which are free, or we can buy custom materials, which will cost $500. Which option would you prefer?" 5) Deal with complaints by asking the other person to describe a fair settlement. You can say, "What do you want?" or "What would you consider a fair solution to this?" or "What would make you happy?" 6) A smile significantly affects how you sound. It also makes you more approachable. When you frown, other people hear anxiety, caution, fear, and rejection. A smile (or at least a pleasant expression) encourages open communication. - - - - - Steve Kaye helps leaders hold meetings that produce results - fast and with everyone's participation. He is an IAF Certified Professional Facilitator, author, and speaker. His facilitation and workshops create success for everyone. Call 714-528-1300 for details. Visit http://www.stevekaye.com for a free report. Copyright Steve Kaye - www.stevekaye.com